THE ICREATE FRAMEWORK
The ICREATE framework is a system for understanding how people make a decision to buy new property – it’s a list of the 7 interlocking ‘states of mind’ that your buyers need to experience from you. The ICREATE framework provides a solid foundation for any property marketing campaign, because it starts with understand your buyer, and meeting their needs in the decision making process.
I is for IMAGINATION
We are predisposed to fear change and to want to stay safe, within our comfort zones. Only when we begin to imagine something better than what we have now, are we inspired to make a change in our lives. We are drawn to want to fulfill our potential – that’s why visions of the future are so compelling. How can you spark peoples’ imaginations?
C is for CERTAINTY
Buying ‘off plan’ is a leap of faith, and we’re inherently afraid of making a wrong move. Your buyers need to feel certain about what they’re getting, in order to feel safe. This is a challenge for developers because there’s no physical building for buyers to look at – only promises of what could be. What can you do to provide that level of certainty in your product?
R is for RATIONALE
Despite the fact that it’s our feelings that ultimately lead us to make a decision, we generally don’t like to admit that to ourselves. It’s therefore essential that we can rationalise an emotional decision by listing all the ‘objective’ information, the hard facts of the case. How can you prove it’s a great investment and a sensible decision. Why here, why now?
E is for EMOTION
Emotional engagement is the process of assigning meaning to something, so that it goes from being something ‘blah’ to something relevant and meaningful. All too often, property marketing materials are totally ‘blah’ – too generic, too dispassionate, or too cliched to mean anything. What hooks can you provide for your buyers’ emotional engagement?
A is for ASPIRATION
One of our psychological needs is for self-esteem – we want a feeling of accomplishment and a sense of prestige. Owning property is major symbol of achievement. We want our properties to reflect our career success, and to make us feel good about ourselves. That’s why successful property marketing speaks to the aspirations of buyers.
T is for TRUST
However excited we may feel, and even when everything looks great on paper, when it comes to signing on the dotted line there’s always that moment when we think, do I trust you, is this safe? Can your buyers trust you? How can you demonstrate that you’re credible, professional, reliable and honest – and that you’re not going anywhere?
E is for ENTHUSIASM
Sales expert Brian Tracy has claimed that as much as 50% of any sale is a “transfer of enthusiasm” from the seller, to the buyer. The essence of enthusiasm is energy – and energy is the motivation to act. So without enthusiasm there will be no sale. How can you transfer your enthusiasm to your prospective buyer? How do you motivate buyers to take the next step?
You can see that in trying to understand what people need in order to make a decision, we have effectively created a list of the responses you are seeking to evoke in your audience. These are the responses that your marketing materials need to focus on, if you are to be successful in selling off plan.
The ICREATE framework provides a clear set of goals for all your property marketing efforts, by starting right at the beginning, with fundamental human psychology. With the things that don’t change.
Based on this understanding, you’re far better equipped to answer the questions that we asked right at the beginning, about how you should spend your marketing budget, and which technologies you should leverage – whether they are new innovations, like virtual reality, or old favourites, like print. And when you do decide to spend money on something, you now know what it needs to achieve for you – you know how you need to work it.
If you’re planning a new development and hoping to sell off plan, our Property Marketing Toolbox is a free ebook that provides a full run-down of the technologies – new and old – that are available to you. From printed brochures, to social media, to VR, to signage – this no-nonsense guide will help you make informed decisions about how and where to spend your marketing budget – based on the ICREATE property marketing framework. If you’d like to receive a copy by email, please enter your details below.
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